Privacy Policy

Connectingmindbodysoul
Version 1.0 – valid from July 9, 2026

Connectingmindbodysoul, located in Rotterdam, respects the privacy of its clients, website visitors and relations. We believe it is important that your personal data is handled carefully, securely and confidentially. In this privacy statement, we explain what personal data we collect, why we process it, how we handle it and what rights you have.

Connectingmindbodysoul processes personal data in accordance with the General Data Protection Regulation (GDPR).

1. Controller

Connectingmindbodysoul
Owner: Chanice Janssens
Chamber of Commerce number: 81900236
VAT number: NL003618120B87
Place of establishment: Rotterdam
Email address: info@chanicejanssens.nl
Website: www.chanicejanssens.com

For questions about this privacy statement, please contact us via the email address above.

2. Personal data we process

Connectingmindbodysoul processes personal data when you:


  • make use of our services;

  • contact us;

  • request a quote;

  • enter into an agreement;

  • participate in coaching, workshops, training courses or events;

  • visit our website;

  • sign up for a newsletter or online program.

We may process the following personal data, among others:


  • First and last name

  • Company name

  • Address details

  • Postal code and city

  • Telephone number

  • Email address

  • Date of birth (if relevant)

  • Invoice details

  • Payment details

  • Chamber of Commerce number (business clients)

  • Correspondence via email, telephone or social media

  • Information you voluntarily share during coaching or guidance

  • IP address

  • Browser data

  • Data about your use of our website

3. Special categories of personal data

During coaching, training or other guidance, you may voluntarily share personal or sensitive information, such as information about your health, personal development, life situation or well-being.

This data will only be processed when necessary for the performance of the agreed services.

All information will be treated strictly confidentially.

If necessary for the performance of the services, relevant information may be shared internally with employees, coaches or other directly involved team members of Connectingmindbodysoul. All involved parties are bound by confidentiality.

4. Minors

Connectingmindbodysoul's services are intended for persons aged 18 and over.

If you are under 18, you can only participate with prior written consent from a parent or legal guardian.

If it appears that personal data of a minor has been processed without consent, this data will be deleted as soon as possible.

5. Why do we process personal data?

We process personal data for the following purposes, among others:


  • the performance of agreements;

  • the provision of coaching, training courses, workshops and other services;

  • scheduling appointments;

  • answering questions;

  • maintaining contact;

  • preparing quotes;

  • sending invoices;

  • processing payments;

  • improving our services;

  • complying with legal obligations;

  • sending newsletters if consent has been given;

  • marketing and promotional purposes insofar as legally permitted.

6. Grounds for processing

Connectingmindbodysoul processes personal data only when there is a legal basis for doing so, including:


  • performance of an agreement;

  • legal obligation;

  • consent of the data subject;

  • legitimate interest.

7. Session recording

Coaching, training or other sessions can only be recorded after the client has given permission for this.

Recordings may be used for quality control, training purposes or to improve services.

Recordings will never be made public or shared with third parties without the client's prior consent, unless there is a legal obligation to do so.

The client is not permitted to make or distribute audio, visual or video recordings without prior written consent from Connectingmindbodysoul.

8. Automated decision-making

Connectingmindbodysoul does not make decisions based solely on automated processing that could have significant consequences for individuals.

9. Retention periods

Connectingmindbodysoul does not store personal data longer than is necessary for the purposes for which it was collected.

Administrative data is stored in accordance with the legal fiscal retention period of at least seven years.

Other personal data will be deleted as soon as it is no longer necessary for the provision of services or when required by law.

10. Sharing personal data with third parties

Connectingmindbodysoul never sells your personal data to third parties.

Personal data is only shared when necessary for:


  • the performance of the agreement;

  • the provision of our services;

  • administrative obligations;

  • legal obligations;

  • securing and improving our services.

When Connectingmindbodysoul uses external service providers who process personal data on our behalf, we ensure that these parties handle your data carefully and, if required, comply with the obligations of the GDPR.

Examples of parties with whom data may be shared are:


  • administrative systems;

  • payment providers;

  • hosting parties;

  • software suppliers necessary for our services.

These parties only receive the data necessary for their work.

11. Internal processing within Connectingmindbodysoul

For the proper execution of coaching, guidance, training, events and other services, it may be necessary to share certain information within the Connectingmindbodysoul team.

This information is only shared with persons directly involved in the provision of services.

All team members and involved persons are obliged to handle this information confidentially.

12. Cookies and similar techniques

Connectingmindbodysoul uses technical, functional and potentially analytical cookies.

A cookie is a small text file that is stored on your computer, tablet or smartphone during a visit to our website.

We use cookies, among other things, for:


  • the proper functioning of the website;

  • improving the user experience;

  • analyzing the use of our website.

You can disable cookies via the settings of your internet browser.

When we use cookies for which consent is required, we ask for this consent in advance via a cookie banner or similar method.

13. Newsletter and communication

When you subscribe to our newsletter or marketing communication, we use your personal data to send information about:


  • our services;

  • events;

  • coaching;

  • training courses;

  • offers;

  • inspiration and updates.

You can unsubscribe at any time via the unsubscribe option in the relevant communication.

14. Social media

Connectingmindbodysoul may be active on various social media channels.

When you contact us via social media, we only process the data that you share with us yourself.

The use of social media platforms is also subject to the privacy terms of these external parties.

15. Your rights

According to the GDPR, you have various rights regarding your personal data.

You have the right to:


  • inspect your personal data;

  • have incorrect data corrected;

  • have your personal data deleted;

  • object to certain processing;

  • withdraw your consent;

  • request restriction of processing;

  • transfer your personal data to yourself or another organization.

A request can be submitted via:

Email: info@chanicejanssens.nl

We will respond to your request as soon as possible and at the latest within one month.

To ensure that the request was made by you, we may ask for additional identification.

We ask you not to send unnecessary sensitive data.

16. Security of personal data

Connectingmindbodysoul takes appropriate technical and organizational measures to protect personal data against:


  • loss;

  • misuse;

  • unauthorized access;

  • unwanted disclosure;

  • unauthorized alteration.

We continuously work to improve our security.

Although we take appropriate measures, no digital system can guarantee complete security.

Connectingmindbodysoul cannot therefore completely rule out that personal data may become accessible to unauthorized third parties due to circumstances beyond our control, such as in the event of:


  • hacking;

  • cyber attacks;

  • digital intrusion;

  • malware;

  • disruptions at external suppliers;

  • other forms of unauthorized access.

To the extent permitted by law, Connectingmindbodysoul is not liable for damages arising from such events when we have complied with our legal obligations and taken appropriate security measures.

In the event of a data breach that must be reported according to the GDPR, we will act in accordance with the legal reporting obligation.

17. Confidentiality

All information shared during coaching, guidance, training or other services will be treated confidentially.

Connectingmindbodysoul does not share this information with third parties without the client's consent, unless:


  • this is legally required;

  • this is necessary to prevent serious danger to the client or others;

  • this is necessary for the performance of the agreement within the Connectingmindbodysoul team.

18. Complaints

Do you have a complaint about how we handle your personal data?

Please contact us first via:

info@chanicejanssens.nl

We strive to resolve complaints carefully and within a reasonable timeframe.

In addition, you always have the right to file a complaint with the supervisory authority:

Dutch Data Protection Authority
Website: https://www.autoriteitpersoonsgegevens.nl

19. Changes to privacy statement

Connectingmindbodysoul reserves the right to amend this privacy statement.

The most current version will be published on our website.

We recommend that you review this privacy statement regularly.

20. Contact details

Connectingmindbodysoul
Owner: Chanice Janssens
Place of establishment: Rotterdam
Email: info@chanicejanssens.nl
Website: www.chanicejanssens.com